December 4, 2011

Do Not Accept Other People’s Problems

Tho and Van each try to give the other their messy problem.

If you are accepting responsibility for your people’s problems then you are a lousy leader.

“Wait,” you might say.  “My job as a leader is to take responsibility for problems.”

No, it isn’t.

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October 13, 2011

Tôi và Việt Nam (Me and Vietnam)

In August I shot an interview with Mr. Trần Quốc Khánh, host of the “Me and Vietnam” program on the FBNC business television network here in Saigon.

We discussed building a fun company culture, how we treat our people as customers, finding your passion and motivating teams.  Khánh was a very engaging and relaxed interviewer.

Khánh’s team even took some footage of me delivering a “$2 Award” to a Dream-Maker and dancing swing outside the office.  It was a lot of fun.

The interview is in English with Vietnamese subtitles.  I’ve included a transcript below.

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October 9, 2011

Chain of Command

Respect the chain

The best lessons are always the most painful ones.

Here’s a story about how I learned to respect and always uphold the chain of command.

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October 1, 2011

Homework is Good

How a candidate responds to homework is a telling indicator of future performance.

I LOVE to give homework.

I give candidates homework in order to predict the future and see whether a candidate will be a good fit in our team.  Giving homework yields so much valuable information I’m amazed everyone doesn’t do it.

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September 24, 2011

Become a Mystic Interviewer

Learning to hire great people is a little like learning to become a mystical fortune teller.

Why?  Because, like a fortune teller, you have to see into the future based only on a few short meetings.

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September 13, 2011

Want to Retain Great People? Here’s the Secret

One of the most important jobs of a leader is to recruit and keep great people.  After all, the strength, motivation and ability of the people on your team will determine your success or failure.

People ask me all the time “Chris, how do I retain great people?”

My answer is simple — “Think of the people who work on your team as your customers.”

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